Change of Tenancy
Smooth and hassle-free change of tenancy services.
At AUC, we partner with energy suppliers to manage commercial change of tenancy (CoT) processes efficiently and accurately. Our dedicated service ensures that supplier-side obligations are fulfilled smoothly during tenant transitions—supporting regulatory compliance, customer satisfaction, and uninterrupted supply.
We handle the operational and communication-heavy aspects of the CoT process, allowing your team to focus on what you do best: delivering energy and servicing your customer base.
Incoming & Outgoing Tenant Verification
Meter Readings & Data Management
End-to-End Supplier Notifications
Dispute Mitigation & Customer Support
Our Commercial CoT Services Include:
Incoming & Outgoing Tenant Verification
We liaise directly with site contacts, property managers, or brokers to confirm move-in/move-out dates, business details, and tenancy agreements—ensuring you receive accurate, verified information to initiate account updates.
Meter Readings & Data Management
We collect, validate, and submit opening and closing readings (including photos, where applicable) for electricity and gas meters. Our process ensures clean data handoffs and supports accurate final and opening bills.
End-to-End Supplier Notifications
We handle all necessary notifications and paperwork, including LOAs, occupancy evidence, and contract confirmations. Whether you require support with deemed rates, objection handling, or backdated CoTs, we’ve got it covered.
Dispute Mitigation & Customer Support
Our proactive communication model reduces billing disputes, late registrations, and data mismatches. We act as your frontline support, keeping landlords and tenants informed to prevent escalations.
Improve data accuracy and billing efficiency
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The team at All Utility Collections guided us through every step of the debt recovery process. The initial site visit helped them understand the nuances of our business, and their tailored strategy was spot-on. They kept us updated at every stage, using smart tech systems that made the whole process fast and transparent. We recovered over £200,000 in overdue accounts, and we couldn’t be happier with the results. A truly reliable partner!
We had over £500,000 in outstanding debts, and we were struggling to manage the situation while keeping our relationships with clients intact. From the initial site visit to the final recovery, the team at All Utility Collections handled everything with professionalism and precision. Their tailored collection strategy and use of advanced technology made a huge difference. Thanks to their efforts, we recovered a significant portion of our debt and can now focus on growing our business.
As a landlord with multiple properties, I used to struggle with tenancy turnover and meter readings. All Utility Collections helped me streamline my process by updating rental agreements and ensuring accurate utility billing. They made the whole change of tenancy process seamless and hassle-free. Their attention to detail and commitment to professionalism has made managing my properties much easier. Highly recommend their services for any landlord
We had over £2 million in overdue commercial debts, and All Utility Collections helped us recover a significant portion. Their case evaluation, collection strategy, and real-time updates made the whole process transparent and manageable. They combined traditional methods with cutting-edge technology, making them a true partner in the recovery process. If you need reliable and efficient debt recovery services, this is the team to trust
Frequently Asked Questions
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